As part of the services provided by 2Checkout, we complete a review of each of your sales to ensure no fraudulent activity. The details of these fraud reviews can be found on the Fraud Reviews tab of the Seller Area.
You may access this information by logging into your Seller Area account, clicking on the ‘Sales’ tab and then selecting the ‘Fraud Review’ sub-tab.
The Fraud Review status table will provide you with the following:
- Action Date – The date and time the order was reviewed
- Sale ID – The order number being reviewed
- Decision - The fraud review decision (ex. Passed, Failed, Pending)
- Comments – Comments related to the decision
You can click any of these links to sort the Fraud Review table information. You are also provided with a search tool in the sidebar on the right hand side of the page which you may use to search by decision or order number.
If you have questions regarding any of your fraud reviews, contact firstname.lastname@example.org