Knowledge Base - 2Checkout - How to Clear your Cookies
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How to Clear your Cookies


If you are experiencing any trouble making a purchase, you may be asked to clear your cookies during the transaction by a member of the 2Checkout team. Clearing this information will often resolve the issue that is being experienced and allow you to place a successful order. This article will provide step by step instructions on clearing the cookies from your browser. If you aren’t sure what browser you are using you can click on the 'Help' menu at the top of your browser then click 'About'. This will open a new window that will provide you with your browser type and the version you are running.

Clearing Cookies:

Important note: When clearing the cookies in Internet Explorer, please be certain that you only have one Internet Explorer window open and that you restart Internet Explorer after clearing the cookies.

To clear your cookies in Internet Explorer 8.0:
  1. Click 'Tools', then 'Internet Options'.
  2. Click the 'Delete' button under Browsing History.
  3. Place a check in the 'Cookies' box in the pop up window.
  4. Click the 'Delete' button.
  5. Click 'OK' to close the 'Internet Options' screen.

To clear your cookies in Internet Explorer 9.0:
  1. Click the 'Tools' icon, looks like a gear.
  2. Point to 'Safety'.
  3. Click 'Delete browsing history'.
  4. Select the 'Cookies' check box.
  5. Click 'Delete'.
  6. Click 'OK' to close the 'Internet Options' screen.

To clear your cookies in Internet Explorer 10.0:
  1. Click the 'Tools' icon, looks like a gear.
  2. Click 'Internet Options'
  3. On the General tab click the 'Delete' button.
  4. Place a check in the 'Cookies and website data' box.
  5. Click the 'Delete' button.
  6. Click 'OK' to close the 'Internet Options' screen.

To clear your cookies in Mozilla Firefox 20.0.1:
  1. Click 'Tools'
  2. Click 'Options' an 'Options' pop up window will open
  3. Click 'Privacy' in the 'Options' window
  4. Under 'History' click 'remove individual cookies', a 'Cookies' pop up window will open
  5. In the 'Cookies' pop up locate the 2Checkout folder listed in the 'Site' column
  6. Click to highlight the 2Checkout.com folder
  7. Click the 'Remove Cookies' button
  8. Click 'Close' in the 'Cookies' pop up window
  9. Click 'OK' in the 'Options' pop up window

To clear your cookies in Mozilla Firefox 21.0.1:
  1. Click 'Tools'
  2. Click 'Options' an 'Options' pop up window will open
  3. Click 'Privacy' in the 'Options' window
  4. Under 'History' click 'remove individual cookies', a 'Cookies' pop up window will open
  5. In the 'Cookies' pop up locate the 2Checkout folder listed in the 'Site' column
  6. Click to highlight the 2Checkout.com folder
  7. Click the 'Remove Cookies' button
  8. Click 'Close' in the 'Cookies' pop up window
  9. Click 'OK' in the 'Options' pop up window


To clear your cookies in Mozilla Firefox 22.0.1:
  1. Click 'Tools'
  2. Click 'Options' an 'Options' pop up window will open
  3. Click 'Privacy' in the 'Options' window
  4. Under 'History' click 'remove individual cookies', a 'Cookies' pop up window will open
  5. In the 'Cookies' pop up locate the 2Checkout folder listed in the 'Site' column
  6. Click to highlight the 2Checkout.com folder
  7. Click the 'Remove Cookies' button
  8. Click 'Close' in the 'Cookies' pop up window
  9. Click 'OK' in the 'Options' pop up window

To clear your cookies in Google Chrome:
  1. Click on Customize and Control Google Chrome (upper right hand side; the three orange bars icon)
  2. Click on History
  3. Click on Clear Browsing Data (a pop up window should appear)
  4. Check off "Delete Cookies and other site and plug in data" & "Empty the cache"
  5. Click Clear browsing data


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